Privacy Policy

Effective Date: 02/20/2026

Your privacy matters to us.

MakeSpace is committed to protecting yourpersonal information. This Privacy Policy explains what information we collect,why we collect it, how we use and protect it, and your rights regarding yourdata.

1. What Information We Collect

We collect personal information when you:

●    Submit an enquiry through ourcontact form

●    Subscribe to our newsletter orupdates

●    Email us directly

●    Visit our website (via cookies andanalytics)

Information we may collect includes:

●    Name and contact details (email,phone number)

●    Organisation name and role

●    Project information you choose toshare

●    Website usage data (IP address,browser type, pages visited)

2. Why We Collect Information and How We Use It

We use your information to:

●    Respond to enquiries and providerequested information

●    Send updates, insights, andresources you've subscribed to

●    Improve our website and services

●    Understand how visitors use oursite (via analytics)

●    Meet legal and regulatoryobligations

We will never sell your personalinformation to third parties.

3. How We Store and Protect Your Information

We store your information securely usingindustry-standard practices. Access is restricted to authorised personnel only.We retain information only as long as necessary for the purposes outlined inthis policy or as required by law.

Data retention periods:

●    Enquiry form submissions: Retainedfor up to 7 years for project and business continuity purposes

●    Newsletter subscribers: Retaineduntil you unsubscribe

●    Website analytics: Aggregated andanonymised data retained indefinitely

4. Cookies and WebsiteAnalytics

We use cookies and analytics tools (suchas Google Analytics) to understand how visitors use our website. This helps usimprove user experience and site performance.

Types of cookies we use:

●    Essential cookies: Required for the website to function

●    Analytics cookies: Help us understand site usage and performance

●    Preference cookies: Remember your settings and choices

You can manage cookie preferences throughyour browser settings. Note that disabling certain cookies may affect websitefunctionality.

For more details, see our CookiePolicy below.

5. Email Marketing

If you subscribe to our newsletter orupdates, we use email marketing platforms to send you relevant content. You canunsubscribe at any time using the link in every email.

6. Your Rights

You have the right to:

●    Accessyour personal information

●    Correct inaccurate or incomplete information

●    Request deletion of your information (subject to legal retention requirements)

●    Opt out of marketing communications

●    Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact us:

Email: hello@makespace.org.au

Phone: 0383413340

7. Changes to This Policy

We may update this Privacy Policy fromtime to time. Changes will be posted on this page with an updated effectivedate.

8. Contact Us

If you have questions about this PrivacyPolicy or how we handle your information, please contact us:

MakeSpace

Email: hello@makespace.org.au

Phone: 0383413340

Website Terms of Use

Effective Date: 02/20/2026

Welcome to the MakeSpace website. Byaccessing and using this website, you agree to these Terms of Use. Please readthem carefully.

1. General Information

This website is provided for generalinformation purposes only. Content may be updated, changed, or removed at anytime without notice.

The information on this website does notconstitute professional advice. For advice specific to your organisation orproject, please contact us directly.

2. Acceptable Use

You may use this website for lawfulpurposes only. You must not:

●    Use the site in any way thatbreaches applicable laws or regulations

●    Attempt to gain unauthorisedaccess to the site or related systems

●    Transmit any harmful or maliciouscode

●    Misuse the site by deliberatelyintroducing viruses, trojans, or other harmful material

●    Attempt to interfere with theproper functioning of the website

3. Intellectual Property and Copyright

All content on this website, includingtext, images, graphics, logos, and design, is owned by MakeSpace or ourlicensors and is protected by Australian and international copyright laws.

You may view and print content for personal,non-commercial use only. You must not:

●    Reproduce, modify, or distributecontent without our written permission

●    Use our content for commercialpurposes

●    Remove copyright or otherproprietary notices

4. Links to Third-Party Websites

Our website may contain links to externalwebsites. We do not control or endorse these sites and are not responsible fortheir content, privacy practices, or availability.

5. Limitation of Liability

To the fullest extent permitted by law,MakeSpace is not liable for:

●    Any loss or damage arising fromyour use of this website

●    Inaccuracies or errors in websitecontent

●    Interruptions or unavailability ofthe website

●    Any third-party content or links

6. Changes to These Terms

We may update these Terms of Use at anytime. Continued use of the website after changes are posted constitutesacceptance of the updated terms.

7. Governing Law

These Terms of Use are governed by thelaws of Victoria, Australia. Any disputes will be subject to the exclusivejurisdiction of the courts of Victoria.

8. Contact Us

If you have questions about these Termsof Use, please contact us:

MakeSpace

Email: hello@makespace.org.au

Phone: 0383413340

Cookie Policy

Effective Date: 02/20/2026

What are cookies?

Cookies are small text files placed onyour device when you visit a website. They help websites remember yourpreferences and understand how you use the site.

What Cookies We Use

We use the following types of cookies:

1. Essential Cookies: These cookies are necessary for the website to function properly. Theyenable basic features like page navigation and access to secure areas.

2. Performance and Analytics Cookies These cookies help us understand how visitors use our website bycollecting anonymous information about page visits, time spent on pages, andnavigation paths. We use tools like Google Analytics for this purpose.

3. Preference Cookies These cookies remember your choices (such as language or region) toprovide a more personalised experience.

Why We Use Cookies

We use cookies to:

●    Ensure the website functionscorrectly

●    Improve website performance anduser experience

●    Understand how visitors interactwith our content

●    Remember your preferences forfuture visits

Managing Cookie Settings

You can control and manage cookiesthrough your browser settings. Most browsers allow you to:

●    View and delete cookies

●    Block all cookies

●    Allow only certain cookies

Note:Disabling essential cookies may affect website functionality.

To manage cookies in common browsers:

●    Chrome: Settings > Privacy and Security > Cookies

●    Firefox: Settings > Privacy & Security > Cookies and Site Data

●    Safari: Preferences > Privacy > Cookies and Website Data

●    Edge:Settings > Privacy, Search, and Services > Cookies

Third-Party Cookies

Some cookies are placed by third-partyservices that appear on our pages, such as analytics providers. We do notcontrol these cookies. Please refer to the third-party provider's privacypolicy for more information.

Changes to This Policy

We may update this Cookie Policy fromtime to time. Changes will be posted on this page with an updated effectivedate.

Contact Us

If you have questions about our use ofcookies, please contact us:

MakeSpace

Email: hello@makespace.org.au

Phone: 0383413340

General Advice Disclaimer

Important Information

The content on this website is providedfor general information purposes only. It does not constitute professionaladvice and should not be relied upon as such.

What this means:

The information on this website:

●    Is general in nature and may notbe suitable for your specific circumstances

●    Does not constitute legal,financial, planning, engineering, or technical advice

●    Should not replace advice fromqualified professionals specific to your organisation and project

Project-Specific Advice

Housing and accommodation projects arecomplex. Decisions about feasibility, design, funding, construction, andcompliance should always be made with advice tailored to your:

●    Organisational context andcapacity

●    Specific project scope and siteconditions

●    Funding and regulatoryrequirements

●    Risk profile and constraints

Our Recommendation

Before making decisions or commitmentsbased on information from this website, we strongly recommend engagingqualified advisors, including legal, financial, technical, and project deliveryspecialists, who can assess your specific situation.

No Liability

To the fullest extent permitted by law,MakeSpace is not liable for any loss, damage, or consequence arising fromreliance on general information provided on this website.

How to Get Specific Advice

If you'd like advice tailored to yourproject or organisation, please contact us to discuss how we can help.

Contact MakeSpace:

Email: hello@makespace.org.au

Phone: 0383413340

Inclusive Workplaces & Services Statement

We believe everyone deserves safe,inclusive, and respectful environments.

Our Commitment

MakeSpace is a multicultural organisationcommitted to creating safe and inclusive workplaces, services, andpartnerships.

We aim to provide inclusive policies and servicesfor all people, their families, and their communities, regardless of gender,age, cultural background, ability, sexual orientation, or any othercharacteristic.

How We Show Up

On Projects:We approach every project with respect for the communities we serve. We listen,collaborate, and deliver work that honors diverse needs and lived experiences.

With Communities: We value community input and aim to create housing solutions thatreflect the people who will call them home. We work transparently and withcultural humility.

Supporting Our Team: We support flexible working arrangements to meet the changing needs ofour team members. We foster a workplace where everyone can contribute, grow,and feel valued.

Our Actions

●    We maintain inclusive policies acrossrecruitment, workplace practices, and service delivery.

●    We partner with organisations thatshare our commitment to equity and inclusion.

●    We continuously learn and adapt tobetter serve diverse communities.

Feedback

If you have suggestions for how we canimprove our commitment to inclusion, we welcome your feedback. Please contactus at [@email].

Complaints & Feedback Policy

We want to hear from you.

Your feedback, whether positive,constructive, or raising a concern, helps us improve our work and the way weserve clients and communities.

How to Provide Feedback or Raise a Complaint

You can contact us:

Email: hello@makespace.org.au

Phone: 0383413340

What Information to Include

To help us respond effectively, pleaseinclude:

●    Your name and contact details(unless you prefer to remain anonymous)

●    A clear description of yourfeedback or concern

●    Relevant dates, project names, orpeople involved (if applicable)

●    What outcome or resolution are youseeking (if applicable)

How We Respond

Acknowledgment: We will acknowledge receipt of your feedback or complaint within 2business days.

Response Timeframe: We aim to provide a full response within 10 business days. Forcomplex matters, we'll keep you informed of progress.

How We Handle Your Feedback:

●    We treat all feedback respectfullyand fairly

●    We investigate thoroughly andimpartially

●    We protect your privacy and handlesensitive matters with care

●    We take action to address issuesand improve our practices

Sensitive or Serious Matters

If your complaint involves safety,discrimination, harassment, or serious misconduct, we will prioritise it andhandle it with appropriate confidentiality and urgency.

External Complaints

If you're not satisfied with ourresponse, you may lodge a complaint with:

●    Office of the AustralianInformation Commissioner (OAIC) (for privacyconcerns): www.oaic.gov.au

●    Relevant industry or professionalbodies

●    Fair Work Ombudsman (for workplacematters): www.fairwork.gov.au

Contact Us

MakeSpace

Email: hello@makespace.org.au

Phone: 0383413340

Workplace Health & Safety (WHS) Commitment

Safety is non-negotiable.

Our Commitment

MakeSpace is committed to maintainingsafe work practices on all projects, sites, and in all workplaces. Weprioritise the health, safety, and well-being of our team, partners,contractors, and the communities we work with.

What This Means in Practice

We take WHS seriously:

●    We comply with all applicableworkplace health and safety legislation

●    We identify and manage risksproactively

●    We provide safe systems of work andappropriate resources

We expect safe behavior:

●    From all team members,consultants, contractors, and partners

●    Everyone has the right andresponsibility to stop unsafe work

●    Safety concerns are raised withoutfear of reprisal

We learn and improve:

●    We investigate incidents andnear-misses thoroughly

●    We share learnings to preventrecurrence

●    We continuously improve our safetypractices

Reporting Safety Concerns

If you observe unsafe conditions orpractices on any MakeSpace project or site, please report them immediately to:

Contact:

Email: hello@makespace.org.au

Phone: 0383413340

All safety concerns will be treatedseriously and investigated promptly.

Our Goal

Zero harm. Every person, every project,every day.

Modern Slavery Statement

Effective Date: 02/20/2026

MakeSpace is committed to ethicalpractices and respecting human rights.

Our Commitment

We are committed to:

●    Preventing modern slavery andhuman trafficking in our operations and supply chains

●    Ethical sourcing and fair laborpractices

●    Transparency and accountability

What Modern Slavery Means

Modern slavery includes forced labor,debt bondage, human trafficking, child labor, and exploitation. It is a seriousviolation of human rights that we do not tolerate in any form.

Our Supply Chain

MakeSpace engages consultants,contractors, and service providers to support housing delivery projects. Werecognise that risks of modern slavery can exist in construction, labor hire,cleaning, security, and other service sectors.

How We Manage Risk

Due Diligence:

●    We conduct due diligence onsuppliers and contractors

●    We ask questions about employmentpractices and subcontracting arrangements

●    We prioritise working withpartners who share our ethical standards

Contracts and Expectations:

●    We include provisions in contractsrequiring compliance with all applicable laws, including modern slaverylegislation

●    We expect partners to maintainfair employment practices and treat workers with dignity

Awareness and Training:

●    We educate our team on modernslavery risks and indicators

●    We encourage reporting of concernswithout fear of reprisal

Continuous Improvement:

●    We review and improve ourprocesses regularly

●    We respond to identified riskspromptly and appropriately

Reporting Concerns

If you become aware of any practices thatmay constitute modern slavery in our operations or supply chain, please reportthem to:

Email: hello@makespace.org.au

Phone: 0383413340

All reports will be treated seriously andconfidentially.

Further Information

This statement is made in accordance withthe Modern Slavery Act 2018 (Cth) and will be reviewed and updated annually.

For more information about our commitmentto ethical practices, please contact us.

MakeSpace

Email: hello@makespace.org.au

Phone: 0383413340

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